Company Description
At MSX International, we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.

Main duty is to succeed at the following tasks:
Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system
Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns
Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
Administer the necessary documentation to support the claims
Write, share and circulate data to the relevant recipients when required
Liaise with relevant parties on Case Histories, trends and analysis
Liaise with Team Leader in case of uncertainties in line with the Escalation Process




Assess claims and authorizations in line with KPIs described in SLA

Qualifications
Qualification: University degree or other relevant education e.g. business administration/ finance/ automotive or other technical area.
Additional Information
Competencies - Knowledge & Skills:
Knowledge of warranty terms and rules
Knowledge of workshops’ processes
Knowledge of Warranty policy and procedures
Knowledge of technical aspects
Knowledge of diagnosis operations (both mechanical and electronic)
Knowledge of operations’ cycles
Knowledge of technical support material (tech manuals, Service News, Campaigns)

Experiences:
Preferably have warranty and technical experience from within a retailer workplace
Alternatively at least 2 years Aftersales automotive retailer experience

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing st

📌 Warranty Assessor Chennai
🏢 MSX INTERNATIONAL
📍 Chennai