Your role:
As a Customer Support Officer, your mission is to Implement Service administration process and to improve sales & operational efficiency with effective
coordination with the Regions, Customers, Service sales team, Logistics, Finance and Product Sales. You will report to National Sales Manager.

You will
Complete order fulfilment process from order entry to shipment planning/service order input and
invoicing customers in coordination with relative departments to ensure order accomplishment
Verify sales order / service contract with customer Purchase Order
Ensure timely input and accuracy of data for order processing, reporting and performance
measurements.
Track the spare parts delivery schedule and feedback to customer / engineer.
Dispatch service request to operations & sales departments, track to close and respond to customer's
inquiries.
Maintain customer & equipment master data.
To work and analyse installation base of IT products.
Support in creating monthly cost provisions
Booking Service Sales Orders, Invoicing in SAP and Spirit Platform




Provide other ad-hoc reports as and when required
Handle administration of supplier invoices related to business line
Be in close contact with sales team, customers and Logistics department
Organize sales team travel and accommodations
Follow-up deliveries and invoices to customers - timing and accuracy, initiate shipping based on stock
availability
Prepare various reports related orders and invoicing
Be ready to take up new tasks whenever needed

To succeed, you will need:
2+ years customer service administration experience.
Preferred in technical industrial product manufacturers or trading company.

In return, we offer:
Culture of trust and accountability
Lifelong learning and growth opportunities
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Job location:
In office
This role requires you to work in office at our office i

📌 Customer Support Officer Pune
🏢 Atlas Copco Group
📍 Pune