About Rentokil Initial Hygiene

Initial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.

Requirements About the Role:
The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.
The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Responsibilities:
Coordinate with clients and maintain solid relationships to ensure service excellence and retention
Schedule, plan, and allocate services,



ensuring productive team deployment and timely execution
Validate and generate data, plans, and reports using the iCABS system
Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
Follow up on POs, service contracts, legal agreements, and contract renewals
Oversee office administration, statutory compliance, attendance, and petty cash management
Manage vehicle maintenance and GPS tracking
Supervise the service team and ensure smooth operation of the service centre
Maintain inventory records, including battery stock

Key Result Areas:
Client Relationship Management
Service Planning & Execution
System & Data Management
Billing & Documentation

Competencies (Skills essential to the role):
Client Service Orientation
Effective communication skills
Time Management

Educational Qualification / Other Requirement:
Role Type / Key working relationships:
Individual Contributor
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📌 Operations Executive Pune (India)
🏢 Rentokil Initial
📍 India