Job Summary:
We are hiring dedicated and enthusiastic individuals for the role of International Customer Support Executive. You will be responsible for handling customer queries through a chat-based platform in a simulated setting. This role demands excellent written communication skills, quick problem-solving abilities, and a robust customer-first mindset.

Roles and Responsibilities:
Understand customer needs and provide accurate information or resolve issues efficiently.
Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone.
Document all customer interactions clearly and concisely in the system.
Escalate complex issues to the appropriate department or supervisor when necessary.
Maintain product knowledge and stay updated on service offerings, policies, and procedures.
Meet performance metrics such as response time, resolution time,



and customer satisfaction.
Ensure a high level of customer satisfaction through proactive support and empathetic communication.

Required Skills & Qualifications:
Excellent written English with robust grammar and punctuation skills.
Strong reading comprehension and problem-solving abilities.
Ability to multitask and work in a fast-paced workplace.
Previous customer service experience (preferred but not mandatory).
Willingness to work in rotational shifts (if applicable to the role).
Experience

0 - 5 years

Age Range

18 - 30 years

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 International Chat Process Bengaluru
🏢 orbitnext-tech.com
📍 Bengaluru