Customer Support Associate - Job Description

Role Overview

A Customer Support Associate is responsible for assisting customers by resolving inquiries, handling complaints, and providing accurate information about products or services. The role focuses on delivering a positive customer experience and maintaining customer satisfaction.

Key Responsibilities
Resolve product or service issues in a timely and qualified manner
Maintain detailed records of customer interactions and transactions
Provide accurate information about products, services, policies, and procedures
Escalate complex issues to higher-level support when necessary
Follow up with customers to ensure resolution and satisfaction
Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT)
Identify and suggest improvements to customer support processes

Required Skills & Qualifications




Solid communication skills (verbal and written)
Valuable problem-solving and conflict resolution abilities
Basic computer knowledge and familiarity with CRM tools
Ability to multitask and manage time effectively
Customer-focused mindset with a positive attitude
Minimum qualification: High school diploma or graduate (depending on company requirements)

Preferred Qualifications
Prior experience in customer service or call center roles
Knowledge of customer support software

Key Competencies
Patience and empathy
Active listening
Adaptability
Attention to detail
Team collaboration

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Associate Indore
🏢 Visko Groups
📍 Indore