Role Overview -

CHAL is looking for a hands-on Operations & Logistics Executive who will act as a key support function for daily business operations. This role is ideal for someone who is comfortable interacting with customers, managing store operations, coordinating logistics, and representing the brand when the founder is unavailable.

The role combines sales support, customer handling, logistics coordination, and operational control, making it a core position in the organization.

Key Responsibilities
Customer Interaction & Sales Support
Assist walk-in customers at the store with product selection and billing
Act as the primary point of contact (“face of the brand”) during the founder’s absence
Support sales during exhibitions, pop-ups, and stalls, including customer engagement and billing
Maintain polite, brand-aligned communication at all customer touchpoints
Logistics & Shipping Operations
Coordinate domestic and international shipping (order dispatch, tracking, follow-ups)




Ensure timely shipment of customer orders and resolve delivery-related issues
Maintain shipping records and update order status regularly
Vendor & Sourcing Coordination
Coordinate with shoemakers, packaging vendors, and sourcing partners
Follow up on production timelines, dispatches, and material availability
Escalate delays or quality issues proactively
Store Operations & Inventory Management
Manage stock inward and outward entries accurately
Maintain real-time inventory records
Ensure store cleanliness, organisation, and visual order
Assist in basic visual merchandising and product arrangement
Grievance & Reporting Management
Track customer complaints and resolutions in a Google Sheet
Ensure timely closure of grievances with proper documentation
Prepare and submit daily sales reports (store + exhibitions)
Exhibitions & Events Handling
Support stall setup, product display, billing, and customer handling at exhibitions
Manage st

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