Remote Guide Associate (RGA) - War Room Team

About the Role

We are looking for passionate, empathetic, and highly motivated Remote Guide Associates (RGAs) to join our central War Room Team. The RGA will play a critical role in supporting the scale-up and strengthening of Kangaroo Mother Care (KMC) and Mother-Newborn Care Units (MNCUs) across health facilities through structured virtual engagement, coordination, monitoring, and problem-solving.

The role requires regular telecommunication-based engagement with healthcare providers, district stakeholders, frontline workers, and families to support implementation, improve performance indicators, and strengthen quality of care for mothers and newborns.

Key Responsibilities

Facility Engagement & Support
Regularly engage with staff nurses, pediatricians, medical officers, facility in-charges, and hospital administrators through phone/video-based communication.
Support facilities in the establishment and operationalization of Mother-Newborn Care Units (MNCUs) and KMC services.




Build trust-based relationships with healthcare providers and motivate teams toward achieving program goals and quality benchmarks.
Identify facility-level gaps, bottlenecks, and implementation challenges and support timely resolution/escalation.

Community & Stakeholder Coordination
Coordinate with ASHAs, ANMs, CHOs, mothers, and family members to strengthen community linkage and family participation in newborn care.
Communicate and coordinate with district and block-level administration and health system stakeholders.
Map and engage key stakeholders based on their roles and responsibilities within the health system.

Monitoring, Data & Reporting
Maintain and update MIS systems, trackers, dashboards, and project monitoring sheets.
Monitor facility performance indicators and prepare leaderboards, summaries, and progress reports.
Assist in tracking key indicators related to KMC/MNCU implementation and quality improvement.
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🏢 Community Empowerment Lab
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