Customer Support Executive - Hindi Voice Process

Position Overview

We are seeking a dedicated Customer Support Executive for our Hindi Voice Process team. The role involves handling inbound and outbound calls, assisting customers with queries, resolving issues, and ensuring a positive customer experience in Hindi.

Key Responsibilities
Answer incoming calls and respond to customer queries in Hindi.
Provide accurate information about products, services, and policies.
Handle complaints, resolve issues, and escalate complex cases when necessary.
Maintain detailed call logs and update customer records in CRM systems.
Ensure customer satisfaction by delivering polite, empathetic, and qualified communication.
Meet performance metrics such as call handling time, resolution rate, and customer feedback scores.
Collaborate with team members to improve service quality.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive Visakhapatnam (India)
🏢 HIPPO CLOUD TECHNOLOGIES
📍 India