Required Skills & Competencies:
Solid verbal and written communication skills in English (additional languages are a plus).
Hands-on knowledge of Zendesk / Freshdesk or similar CRM tools.
Proficiency in MS Office (Word, Excel, Outlook).
Excellent problem-solving and analytical skills.
Ability to demonstrate active listening and empathy while dealing with customers.
Robust multitasking ability and attention to detail.
Capable of handling a high volume of customer queries efficiently.