Job Summary

Key Responsibilities
Listen to customer queries, understand their concerns, and provide accurate solutions.
Maintain customer records and update information in the CRM/system.
Follow standard operating procedures (SOPs) and quality guidelines.
Escalate unresolved issues to the relevant department or higher authority.
Meet performance targets for customer satisfaction, call quality, and productivity.
Collaborate with team members to improve service delivery.
Stay updated on product knowledge, company policies, and process changes.

Required Skills & Qualifications
Education: Minimum 12th pass or Graduate (any discipline).
Excellent verbal and written communication skills (English/Hindi or regional language as required).
Basic computer knowledge (MS Office, typing skills, internet navigation).
Positive listening skills and ability to handle pressure.
Robust problem-solving and interpersonal skills.




Willingness to work in rotational shifts, including night shifts (if applicable).

Preferred Skills
Prior experience in customer service, telecalling, or a BPO environment.
Multilingual abilities.
Knowledge of CRM tools and call center systems.

Salary & Benefits
Competitive salary based on experience.
Incentives and performance bonuses.
Paid training and career growth opportunities.
Health insurance and other company benefits.

Job Types: Full time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
Flexible schedule
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work from home

Language:
English (required)

Work Location: In person

📌 Bpo Executive Bengaluru
🏢 MANASUM SENIOR LIVING
📍 Bengaluru