We are seeking a agile and experienced CGRMS Supervisor to take charge of end-to-end call centre operations at the JEEVIKA Command & Control Centre. This is a leadership role where you’ll guide teams, ensure seamless client interactions, and drive operational excellence that directly impacts citizen services.

Key Responsibilities
Oversee call centre operations to ensure smooth daily functioning.
Lead and mentor helpline executives, fostering a culture of support and accountability.
Engage with clients to understand requirements and provide timely updates.
Ensure project milestones are achieved within deadlines and SLAs.
Monitor performance metrics and implement strategies for continuous improvement.
Handle escalations with professionalism and resolve operational challenges.
Maintain compliance with organizational standards and reporting requirements.

What We’re Looking For
Languages: Hindi & English (mandatory).
Leadership:



Solid team management and motivational skills.
Communication: Excellent interpersonal abilities to build trust with both teams and clients.
Experience: Minimum 5 years in call centre operations or client-facing supervisory roles.
Skills: Ability to work under pressure, meet deadlines, and use call-handling systems effectively.
Education: Bachelor’s degree (required).
Location: Must be able to commute or relocate to Patna, Bihar.

Compensation
Salary: ₹20,000 - ₹25,000 per month

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Paid time off
Provident Fund

Education:
Bachelor's (required)

Experience:
Call center operations: 5 years (required)

Work Location: In person

📌 Call Centre Supervisor Patna
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