JLL supports the Whole You, personally and professionally.

About JLL

What this job involves:
Resolve Tier 1 queries and transactions related to core HR processes
Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
Working with and assisting global employee/HR users from APAC, EMEA & AMR.
Manage Global compensation audits and reports.
Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
Manage One-time payments bulk uploads and comp requests.
Managing & Coordinating queries on Case management tool Service now effectively.
Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
Active participation on any current transitions and documents creation.




Assist with data correction or escalate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service
Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
Update/Review SOP’s and Process Maps on a regular basis based on current inputs/changes/updates in any of the existing processes
Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
Ability to identify and escalate complex queries to appropriate stakeholders
Adhere to agreed KPIs, KRAs, SLAs and customer service standards
Managing client calls with the Global process partners on a regular basis and ensures required documentation
Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills
Understanding or Knowledge of HR fundamentals, practices, and procedures
Robust wri

📌 Senior Analyst, Hr Operations Gurugram
🏢 JLL
📍 Gurugram