Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versatile, supportive setting where your well-being is prioritized and your potential can thrive.

The Role

In Japanese speaking bilingual technical specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture will be an added advantage.

Your responsibilities will include:
Key Responsibilities:




Japanese Language & Customer Communication
Act as a primary Japanese language interface between Japan stakeholders and offshore delivery teams
Participate in daily/weekly meetings, incident calls, reviews, and escalations in JapaneseTranslate and interpret written and verbal communications (Japanese
English) accurately and contextually
Delivery & Operational Support
Support service delivery managers, technical teams, and PMs by coordinating actions discussed with Japanese stakeholders
Ensure explicit understanding of customer expectations, action items, and timelines across teams
Track and follow up on deliverables, risks, dependencies, and open items relevant to Japan delivery
Support incident, change, and service review communications in line with customer processes
Stakeholder & Process Management:
Maintain professional conduct aligned with Japanese business etiquette
Ensure communication follows agreed

📌 Technical Support Gurugram
🏢 Kyndryl
📍 Gurugram