Overview:
The Order Management Executive ensures seamless end-to-end order fulfilment by coordinating with internal teams and logistics partners to achieve On-Time Delivery (OTD). This role, part of the supply chain function, focuses on ensuring a positive customer delivery experience through proactive problem-solving and continuous process improvement.

Key Responsibilities:
Order Processing: Process new orders as per SOPs, resolve procurement issues, and escalate as required.
Delivery Management: Track in-transit orders, handle last-mile delivery issues, manage exceptions, and coordinate returns.
Compliance & Reporting: Ensure adherence to logistics and trade regulations, manage DG and restricted items, and generate performance reports.
Continuous Improvement: Identify process gaps, update SOPs, and maintain solid relationships with 3PL and business partners.

Experience:
Logistics: 1-3year (preferred)

Work Location: Hybrid remote in Vikhroli, Mumbai, Maharashtra

Pay: ₹20,000.00 - ₹37,000.00 per month

Advantages:
Versatile schedule
Health insurance
Paid sick time
Provident Fund
Work from home

Work Location: In person

📌 Order Management Vikhroli (India)
🏢 Desertcart
📍 India