Team Operations Manager

nnCompany: TRIGG

nEmployment Type: Full-Time

nWork Mode: Remote

nnAbout the Role

nnTRIGG is looking for a highly organised and detail-oriented Team Operations Manager to oversee the day-to-day workflow, task management and productivity of our team.

nnThe role involves coordinating with multiple team members, assigning and tracking tasks, maintaining operational records, monitoring progress and providing clear updates to higher management.

nnWe are looking for someone who enjoys keeping things organised and has a strong eye for details — from individual tasks and deadlines to names, numbers, sheets and daily progress.

nnKey Responsibilities

nn Manage the daily workflow of a team of Influencer Marketing Managers.

nAssign tasks, priorities and deadlines based on ongoing requirements.

n Take regular updates from team members and ensure tasks are progressing.

nTrack completed, pending, delayed and blocked work.

n Follow up with team members until assigned tasks are properly completed.

nMonitor individual workloads and distribute work appropriately.

n Track team attendance, working hours, availability and daily productivity.

nMaintain organised records of tasks, projects and team performance.

n Conduct regular team check-ins when required.

nIdentify delays, mistakes or gaps and coordinate with the responsible team member to resolve them.

n Provide transparent and consolidated progress reports to higher management.

nEscalate important delays or issues when necessary.

nnData & Operational Management

nnA major part of this role involves maintaining accurate operational data.

nnThe candidate should be comfortable working extensively with Google Sheets, Excel and other productivity/project-management tools.

nnResponsibilities may include:

nn Maintaining master trackers and databases.





nCreating and improving internal tracking systems.

n Checking whether sheets are being updated correctly.

nVerifying names, numbers, statuses, deadlines and other key information.

n Using formulas, filters, conditional formatting and other spreadsheet functions.

nIdentifying missing or incorrect information.

n Delegating corrections to the appropriate team member.

nVerifying that requested corrections have actually been completed.

n Maintaining attendance, working-hour and productivity records.

nnThe expectation is not simply to ask whether something has been completed — you should be comfortable opening the tracker, checking the work yourself and verifying its accuracy.

nnDelegation & Team Accountability

nnThis is primarily a management and coordination role, not an execution-heavy position.

nnYou will be expected to understand what needs to be done, assign it to the appropriate person, communicate expectations clearly, follow up and ensure successful completion.

nnYou should be comfortable holding team members accountable for their responsibilities and deadlines.

nnWhen required, you should also be willing to step into a task firsthand to understand an issue, verify work or help the team move things forward.

nnInfluencer Marketing

nnPrior influencer marketing experience is preferred but not mandatory.

nnThe candidate should be willing to learn and understand our influencer marketing workflow, including:





nnCreator and campaign trackers

n Creator databases

nProfile status and shortlisting

n Campaign deliverables

nContent approval status

n Posting status

nCampaign deadlines and pending requirements

nnYou will not necessarily be expected to personally execute these activities. However, you should understand them well enough to manage the people responsible for them and verify their work.

nnDuring available bandwidth, you may also assist the team with operational influencer marketing activities when required.

nnRequirements

nn Previous experience in team management, operations, project coordination or a similar role.

nStrong knowledge of Google Sheets and Microsoft Excel.

n Comfortable learning and using new software and productivity tools.

nExcellent organisational and task-management skills.

n Strong attention to detail.

nAbility to manage multiple people and projects simultaneously.

n Strong follow-up and delegation skills.

nGood written and verbal communication.

n Ability to work independently and take ownership of assigned responsibilities.

nComfortable working in a fast-paced environment.

n* Agency or startup experience is an advantage.

nnWhat We’re Looking For

nnWe’re looking for someone who likes having complete visibility over their team’s work.

nnAt any given time, you should be able to understand:

nnWho is working on what?

nWhat has been completed?

nWhat is still pending?

nWhat is delayed?

nWho is responsible?

nWhat needs to happen next?

nAre the trackers and numbers accurate?

nnIf something is missing or incorrect, your responsibility is to identify it, assign the required action, follow up and ensure it gets resolved.

nnYour role is to keep the team organised, accountable and moving.

📌 Operations Team Manager (New Delhi)
🏢 trigg.in
📍 New Delhi