Summary

We are seeking an experienced Operations Specialist to support the operational and technical needs of a design and content-publishing team.

This role focuses on platform administration, access and permissions management, reporting, stakeholder support, user training and proactive site maintenance across an internal SharePoint workplace and an email-publishing platform. Although the position sits within a design team, it involves limited traditional design work.

The successful candidate will combine platform-support expertise with strong project coordination, troubleshooting and stakeholder-management skills. They will act as a key point of contact for partners across India and the broader Asia-Pacific region. Full training on the organisation’s internal tools and processes will be provided.

Responsibilities

- Administer user access to internal applications through established security groups.
- Manage permissions for SharePoint sites, platform groups and related internal tools.
- Generate on-demand reports covering page, file and site usage or performance.
- Analyse platform data and communicate relevant findings to stakeholders.
- Provide first-line troubleshooting for SharePoint and email-publishing platforms.
- Diagnose platform issues and escalate complex incidents to the appropriate technical or support teams.
- Act as a primary support contact for stakeholders and delivery partners across India and the Asia-Pacific region.
- Assist users with platform access, publishing, training and troubleshooting requests.
- Monitor shared support and request inboxes and route enquiries to the appropriate individuals, help desks or internal support teams.




- Train and onboard associates in the use of internal tools, with particular emphasis on SharePoint content publishing and email-publishing processes.
- Develop users’ confidence in platform functionality, processes and publishing standards.
- Participate in daily stand-up meetings to communicate progress, review assignments and discuss active projects.
- Coordinate with internal stakeholders to manage competing requests, priorities and delivery timelines.
- Proactively maintain the health and accuracy of internal sites and published content.
- Send reminders to content owners when pages have expired or require review.
- Assist stakeholders when pages become unavailable or are taken offline.
- Monitor platform analytics to identify potential content, performance or maintenance issues.
- Follow up with content owners and stakeholders to ensure identified issues are addressed promptly.
- Maintain clear records of support activities, requests, escalations and resolutions.

Requirements

- 6–8 years of professional experience in operations, technical support, project coordination, platform administration or a related discipline.
- Demonstrated experience administering access, security groups and user permissions for technical platforms.




- Experience supporting SharePoint or a comparable enterprise content-management platform.
- Strong analytical skills, including experience generating, interpreting and communicating operational or platform reports.
- Strong technical troubleshooting and problem-solving capabilities.
- Ability to distinguish between issues that can be resolved directly and those requiring escalation.
- Experience monitoring and managing shared support or request queues.
- Experience supporting, training and onboarding users on technical platforms and tools.
- Strong stakeholder-management skills and a service-oriented approach.
- Experience working with geographically distributed or international stakeholders.
- Excellent written and verbal communication skills.
- Strong organisational and prioritisation skills.
- Ability to manage multiple requests and projects in a dynamic environment.
- Proactive approach to platform maintenance, content governance and issue prevention.
- Ability to collaborate effectively within daily stand-ups and a team-based delivery environment.
- Adaptability and willingness to learn organisation-specific platforms, tools and processes.

Preferred Requirements

- Hands-on experience with Microsoft SharePoint.
- Experience supporting web-content publishing or email-publishing platforms.
- Experience working with stakeholders or delivery partners across India and the wider Asia-Pacific region.
- Familiarity with site analytics, content lifecycle management and page-review processes.
- Experience working within a design, communications, digital-content or publishing team.

📌 Operations Specialist - Digital Platforms and SharePoint (India)
🏢 JellyLogic Solutions
📍 India