1. Customer Experience & Relationship Management

- Act as the primary project contact for customers after order confirmation.

- Understand customer requirements, expectations, and concerns clearly.

- Maintain regular communication with customers regarding project progress.

- Provide timely updates on material availability, installation schedules, and completion status.

- Handle customer complaints professionally and ensure quick resolution.

- Ensure customers receive a smooth and hassle-free project experience.

- Conduct regular customer follow-ups until final project completion.

- Collect customer feedback after project completion.

- Maintain a professional and positive relationship with customers for future business and referrals.

1. Project Planning & Execution

- Prepare project schedules and execution plans.

- Coordinate site measurements, material requirements, delivery, and installation.

- Assign work to installation teams and monitor their performance.

- Ensure the right materials reach the site at the right time.

- Monitor project progress against the agreed schedule.

- Identify delays or potential issues early and take corrective action.

- Ensure projects are completed within the agreed timeline.

1. Quality Control

- Ensure all installation work meets company quality standards.

- Inspect workmanship at different stages of the project.

- Ensure proper installation of carpets, carpet tiles, vinyl flooring, laminate flooring, SPC flooring, curtains, and other interior products.

- Identify defects, damages, or installation issues and arrange immediate correction.

- Minimize material wastage and avoid unnecessary rework.

- Conduct a final quality inspection before customer handover.

1. Team Coordination

- Coordinate with Sales Executives, Sales Managers, Measurement Team, Installation Team, Warehouse, Accounts, and Management.

- Conduct regular project status reviews with concerned employees.





- Provide transparent instructions to site teams.

- Monitor attendance, productivity, discipline, and work quality of installation teams.

- Resolve coordination issues between departments.

1. Project Documentation & Reporting

- Maintain project-wise records and schedules.

- Prepare daily/weekly project progress reports.

- Maintain records of site visits, material requirements, installation status, and customer communications.

- Report project delays, complaints, additional requirements, and other important issues to management.

- Maintain proper project completion and handover documentation.

1. Final Handover

- Ensure all work is completed according to the approved requirement.

- Conduct a final site inspection.

- Resolve pending defects or customer concerns before handover.

- Obtain customer confirmation/feedback after completion.

- Ensure the site is clean and ready for customer use.

- Coordinate collection/payment follow-up with the concerned team where required.

Customer-Focused Performance Expectations The Project Manager must ensure:

Customer Requirement → Proper Planning → Timely Execution → Quality Installation → Regular Communication → Complaint Resolution → Final Inspection → Customer Satisfaction The Project Manager should never allow a customer to remain without an update regarding an important project issue.

Required Skills

- Strong project management and coordination skills.

- Excellent customer relationship skills.

- Good communication and negotiation skills.

- Problem-solving ability.

- Leadership and team-management skills.

- Ability to handle multiple projects simultaneously.

- Good knowledge of interior products and flooring is preferred.

- Ability to understand drawings, measurements, quotations, and project requirements.

- Good time-management skills.

- Ability to work under pressure and meet deadlines.

- Basic knowledge of MS Excel, Word, WhatsApp, email, and project reporting.

Pay: ₹15,377.06 - ₹25,000.00 per month

Work Location: In person

📌 Operations Manager (Thiruvananthapuram)
🏢 Zebra Line Interior Solutions
📍 Thiruvananthapuram