08 Sep
|
EverLume Solutions
|
Noida
08 Sep
EverLume Solutions
Noida
- Lead end-to-end BPO operations across multiple processes and client accounts.
- Manage large teams through Team Leaders, Managers and Assistant Managers.
- Own operational KPIs, SLAs, productivity, quality and financial performance.
- Develop workforce and capacity plans aligned to business volumes.
- Manage recruitment, training, deployment and workforce optimization.
- Drive process standardization across teams and locations.
- Own client governance and operational reviews.
- Establish robust relationships with client operations and leadership teams.Role & responsibilities
Preferred candidate profile
Perks and benefits
📌 Operations Manager (Noida)
🏢 EverLume Solutions
📍 Noida