Role Overview

- The Operations Head will own end-to-end operations across all outlets and brands – kitchen execution, staffing, vendor and procurement management, platform (Swiggy/Zomato) performance, and P&L; delivery. This is a hands-on leadership role for someone who can run a multi-outlet, multi-brand food business as a tight, data-driven operation. Qualification:
- Bachelor's degree in Hotel Management (BHM) or hospitality/F&B; management; MBA in Operations is a plus but not mandatory FSSAI food safety certification, or willingness to obtain it within the first 90 days Working knowledge of cook-chill / MAP (modified atmosphere packaging) processes is a robust advantage Experience Required:
- 5–8+ years in multi-unit F&B;, QSR, or cloud kitchen operations Prior experience managing multiple outlets or a dark kitchen / cloud kitchen network (single fine-dine or single-brand background not preferred) Direct, hands-on experience with Swiggy and Zomato partner operations – order management, ratings, ads/discount spend,



and payout reconciliation Experience working within a POS/ERP system (Petpooja experience preferred) Demonstrated P&L; ownership – food cost %, labor cost %, and outlet-level profitability Vendor and procurement management experience (equipment, cold-chain, AMC contracts) Staff scheduling and multi-shift manpower planning across locations. Key Responsibilities:
- Own daily operations across all brands and outlets, ensuring SOP and food-safety compliance Manage aggregator performance – ratings, order accuracy, ad spend ROI, and payout audits Drive cost control on food, packaging, and labor across the base kitchen and outlet network Manage vendor relationships and procurement for kitchen equipment and consumables Lead hiring, training, and performance management of outlet and kitchen staff Partner on rollout of operations tooling and dashboards (workflow, scheduling, task management systems) Report weekly/monthly on outlet-level P&L;, discount burn, and operational KPIs.

📌 Operations Head (Guwahati)
🏢 BNS food and beverages
📍 Guwahati