Operations & Back Office ExecutiveOrganization: GIBMS Business School

Department: Operations & Administration

Position: Operations & Back Office Executive

Location: Mumbai

Employment Type: Full-Time

About the RoleGIBMS Business School is looking for a proactive, organized, and people-oriented Operations & Back Office Executive to support day-to-day institutional operations, administration, vendor coordination, and student/candidate counselling.

The ideal candidate should have excellent communication and interpersonal skills, robust follow-up abilities, and the confidence to interact with students, parents, vendors, faculty, and internal teams.

Key Responsibilities

- Manage day-to-day back-office and administrative operations of the business school.
- Coordinate with vendors, service providers, freelancers, and external partners for timely delivery of products and services.
- Maintain vendor records, quotations, invoices, purchase-related documentation, and follow-ups.
- Support student and candidate counselling, understand their requirements, explain relevant programmes, and assist them through the admission/enrolment process.
- Handle inbound enquiries through phone, WhatsApp, email, and other communication channels.
- Coordinate with academic, admissions, marketing, finance, and management teams to ensure smooth operations.
- Maintain databases, student records, operational reports, and documentation.
- Follow up with students, vendors, partners, and internal teams on pending tasks and commitments.
- Assist in organizing seminars, workshops, orientations, events, meetings, and other institutional activities.
- Resolve routine operational and student-related queries professionally and escalate issues when required.




- Ensure timely completion of assigned administrative and operational tasks.
- Maintain a professional relationship with students, vendors, faculty members, and other stakeholders.

Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Good knowledge of vendor management and coordination.
- Strong follow-up, organizational, and multitasking abilities.
- Good counselling and convincing skills.
- Comfortable communicating with students, parents, vendors, and senior management.
- Working knowledge of MS Office / Google Workspace, Excel, email, and WhatsApp Business.
- Ability to maintain records and prepare basic operational reports.
- Proactive attitude with strong problem-solving skills.
- Professional appearance, positive attitude, and customer/student-centric approach.

Education & Experience
- Graduate in any discipline.
- 1–3 years of experience in operations, administration, back-office, education, admissions, customer service, or a related field preferred.
- Candidates with experience in educational institutions, training organizations, business schools, or service businesses will be preferred.

Key Performance Areas
1. Smooth day-to-day operations and back-office management
2. Effective vendor coordination and timely follow-ups
3. Student/candidate counselling and enquiry conversion
4. Stakeholder communication and relationship management
5. Accurate documentation, reporting, and administrative support

Ideal CandidateThe ideal candidate is well-spoken, confident, organized, approachable, and highly responsible, with the ability to independently manage multiple operational activities while maintaining excellent relationships with students, vendors, and internal stakeholders. To apply please email your profiles on [email protected]

📌 Operations & Back Office Executive (Mumbai)
🏢 GIBMS Business School (Global Institute Of Business Management u0026 Studies)
📍 Mumbai