08 Sep
|
Impetus Career Consultants
|
Sahibzada Ajit Singh Nagar
08 Sep
Impetus Career Consultants
Sahibzada Ajit Singh Nagar
Role- Operation Team Lead- US Voice Process Location-Mohali Work Mode-WFO Exp-4-8 Years Key Skills Required Excellent verbal and written English communication. Leadership and people management. Knowledge of international customer service standards. Experience with CRM systems, call monitoring tools, and reporting dashboards. Problem-solving and conflict resolution. Time management and multitasking.
Typical
Requirements Bachelor's degree or equivalent. 4+ years of experience in an international voice process, with at least 1–2 years in a leadership role. Willingness to work in night shifts or rotational shifts. Familiarity with US client handling is often preferred.
📌 Operation Team Lead – US Voice Process (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar