Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of Operations Manager

Overview:

We are hiring an experienced Operations Manager to manage BPO / IT Support / Service Delivery operations. The candidate should have strong expertise in People Management, KPI/SLA Management, Performance Management and Google Workspace (GWS).

- To Apply for above Operations Manager, WhatsApp 'Hi' @ (phone hidden)
- When Asked For The job Code, Type: Job Code # 174

Key Skills

- Minimum 10 years of relevant experience.
- Experience in BPO / IT Support / Service Delivery Operations.
- Robust People Management experience with 50+ team span.
- Strong knowledge of KPI, SLA and Performance Management.
- Google Workspace (GWS) knowledge and experience.

Key Responsibilities

- Manage day-to-day operations and ensure achievement of KPIs, SLAs and compliance standards.




- Lead and manage a team/span of minimum 50 team members.
- Monitor team performance and drive coaching, mentoring and performance improvement.
- Conduct regular operational reviews and analyze performance metrics.
- Manage workforce planning, staffing, forecasting and resource allocation.
- Identify operational issues and drive timely resolution/escalation.
- Coordinate with internal teams and stakeholders for smooth service delivery.
- Drive process improvement and operational excellence initiatives.
- Strong coaching, communication and stakeholder management skills.

Positive to Have

- Workforce Management & Forecasting.
- Lean / Six Sigma / Continuous Improvement exposure.
- Process Improvement experience.

📌 Operation Manager : Gurgaon : Max 16 LPA : Apply Now (Chennai)
🏢 Outpace Consulting Services
📍 Chennai