We are looking for a Customer Service Agent (CSA) join our Language Line Solutions team. Customer Service Agent (CSA) are for collecting the information from the client accurately and correctly and deviate the call to the interpreters.
Essential Responsibilities:
Answer incoming calls in a timely and qualified manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action
Properly log each call and ensure that the caller receives the correct information
Maintain professionalism at all times even during stressful phone interactions
Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks
Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests




Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions
Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees
May be required to work overtime, weekends, holidays, and/or during declared emergencies
Maintain excellent diction, grammar, voice quality, and articulation
Combines knowledge of product, valuable work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center’s image
Demonstrates a commitment to supporting a productive, positive work setting

Minimum Qualifications:
High School diploma or equivalent
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📌 Customer Service Agent Chennai
🏢 DATAMARK
📍 Chennai