Role Description:Key Responsibilities
Technical Incident ManagementHas sufficient knowledge to address and resolve live production issues by mitigating the customer impact within SLAHas sufficient knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysisHas sufficient knowledge to keep track of incidents by contributing to postmortem processes and logging live issues
Automation and toil reductionHas sufficient knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scalingHas sufficient knowledge to reduce cost of operations and maintenance by leveraging current technologies, automation, and partner with vendors to ensure we stay currentHas sufficient knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency
Continuous Quality and Process ImprovementHas sufficient knowledge to identify prospects for process, system and structural improvements (i.e performance gains)



by examining and evaluating current process flows, methods and standards. Has sufficient knowledge to design and implement relevant improvements by defining adapted/current process flows, standards, and practices that enable business performance.

Communication.Stakeholder
Track Members
Product Stakeholders
Peers

Communication.Type
Cooperation - Information
Cooperation - Persuasion
Cooperation - Persuasion

Communication.Frequency
Continuous
Frequent
Frequent

Level of Education.Level of Education
Bachelor degree

Years of relevant Job Knowledge.Years of relevant Job Knowledge
Broad Job Knowledge (3 - 5 years)

Requirements of special knowledge/skills
Building Software Applications
Software System Design
End to End System Ownership
Technical Incident Management
Operations (Automation & Toil)
Observability (Monitoring & Alerting)
Critical Thinking
Continuous Quality

📌 Site Reliability Engineer Bengaluru (India)
🏢 Booking Holdings
📍 India