DESCRIPTION:
Key job responsibilities

This includes, but is not limited to:
The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
Demonstrates effective, clear and skilled written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
Maintains a positive and qualified demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team setting and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.




Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
BASIC QUALIFICATIONS:
1+ years of customer service experience
1+ years of driving process improvements experience
Speak, write, and read fluently in English
Experience with Excel
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:
Experience within e-commerce or Retail fields
Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)

📌 Sps Associate Kolkata
🏢 ADCI - West Bengal - H29
📍 Kolkata