Key Responsibilities
Handle customer calls, queries, complaints, and service requests professionally.
Build and maintain robust relationships with existing and potential customers.
Understand customer requirements and provide appropriate solutions.
Follow up with customers regularly regarding enquiries, services, and pending requests.
Coordinate with the Sales, Operations, and Support teams to resolve customer issues.
Maintain accurate records of customer interactions, follow-ups, and complaints.
Handle customer escalations and ensure timely resolution.
Collect customer feedback and identify opportunities to improve customer satisfaction.
Inform customers about recent services, offers, renewals, or relevant updates.
Assist the sales team in generating leads and converting customer enquiries when required.
Prepare regular reports on customer interactions, follow-ups, complaints, and conversions.
Ensure a high level of customer satisfaction and qualified communication at all times

Pay: ₹9,690.18 - ₹22,000.00 per month

Application Question(s):
What is your current salary ?

Work Location: In person

📌 Customer Relationship Executive Ghatkopar West
🏢 Advanced FMS Security & Services
📍 Ghatkopar West