Job Title: Senior / Team Leader Banking Operations & Reconciliation

Location: Belapur – Mahape, Navi Mumbai

Key Responsibilities:

- Handle reconciliation, dispute management, exceptions, and customer escalations.
- Monitor daily operations, productivity, quality, and service delivery.
- Prepare and track MIS, management reports, and performance dashboards.
- Conduct root cause analysis, quality checks, and process audits.
- Coordinate with internal stakeholders including SBOSS, GITC, and relevant teams.
- Ensure adherence to operational SLAs, processes, and compliance requirements.
- Supervise teams, allocate work, and manage workflow for Team Leader-level roles.
- Drive process improvements and operational excellence initiatives.
- Handle customer grievances and critical operational issues.
- Perform other operational responsibilities as assigned by management.





Eligibility:

- Graduate/Postgraduate in any discipline.
- Senior: 2+ years of experience in banking operations, reconciliation, dispute management, or customer support.
- Team Leader: 4+ years of relevant experience with 1–2 years of team handling experience preferred.
- Solid analytical, communication, stakeholder management, and problem-solving skills.
- Advanced knowledge of MS Excel, MIS reporting, and dashboards.

Desired Skills:

- Communication Skills
- Analytical Thinking
- Customer Handling
- MS Excel & MIS Reporting
- Attention to Detail
- Process Compliance
- Team Collaboration
- Problem Solving
- Team Management & Leadership

📌 Non Technical senior / Team Lead (Navi Mumbai)
🏢 Tu0026m
📍 Navi Mumbai