Key Responsibilities

• Monitor network performance, availability, and health using enterprise monitoring tools.

- Respond to and troubleshoot network incidents, ensuring proper escalation when needed.
- Perform catch-and-dispatch duties, ensuring all alerts, calls, and tickets are quickly captured and assigned to the correct resolver groups.
- Coordinate with IC3 teams and ensure IC3 reaches out to the Network Operations team for issue resolution.
- Handle incoming calls, create tickets, and track incident progress to closure.
- Assist in maintaining and updating network documentation, operational runbooks, and incident reports.
- Collaborate with engineering teams during planned maintenance, deployments, and change activities.
- Support troubleshooting across switches, routers, firewalls, load balancers, and DDoS mitigation systems.
- Provide initial analysis on routing, connectivity, and performance issues involving protocols such as BGP, OSPF, MPLS, etc.
- Execute standard operating procedures (SOPs) for network tasks and incident handling.
- Work with automation tools such as Ansible and Python scripts to support repetitive tasks and reduce manual effort.




- Communicate effectively with internal teams and customers regarding service-impacting events and resolutions.

Knowledge, Skills & Experience Required

•6+ years' experience in a Network Operations Center or technical support role.

- Solid catch-and-dispatch coordination experience.
- Strong call-handling skills for both internal and external stakeholders.
- Understanding of IP networking concepts and protocols (BGP, OSPF, MPLS, VLANs, TCP/IP).
- Experience with network monitoring and ticketing systems.
- Working knowledge of Linux-based systems and traditional networking environments.
- Basic understanding of network automation concepts and tools such as Ansible and Python.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
- Ability to work in a fast-paced environment with shifting priorities.
- Excellent communication, documentation, and collaboration skills.
- Familiarity with YANG models, automated configurations, or infrastructure-as-code concepts is a plus.

📌 NOC Shift Lead (Hyderabad)
🏢 Akkodis
📍 Hyderabad