L1 NOC ENGINEER –

Company

Technomine Group of Companies

Position

L1 NOC Engineer

Location

Ahmedabad – Onsite

Department

IT / Network Operations

Employment Type

Full-Time | Permanent

Shift

USA Shift ( 05:30 PM - 02:30 PM )

Experience

1–3 Years

ABOUT THE ROLE

We are looking for an

L1 NOC Engineer to join our Network Operations team in Ahmedabad. The candidate will be responsible for continuous monitoring of network and IT infrastructure, identifying incidents, performing initial troubleshooting, maintaining incident records and escalating issues to the appropriate technical teams within defined timelines. The role requires solid alertness, troubleshooting ability, communication skills and the ability to work effectively in

USA Shift ( 05:30 PM - 02:30 PM )

KEY RESPONSIBILITIES

Network & Infrastructure Monitoring

Monitor network devices, servers, applications and IT infrastructure through NOC monitoring tools. Monitor alerts, alarms, outages and performance-related issues. Identify and report incidents and service degradation promptly. Ensure continuous monitoring of critical infrastructure.

Incident Management

Receive, log and acknowledge incidents and service requests. Perform

L1-level troubleshooting using defined SOPs and runbooks. Categorize and prioritize incidents based on severity and business impact. Escalate unresolved incidents to L2/L3 teams within defined timelines. Maintain accurate incident and escalation records. Technical Troubleshooting Perform basic troubleshooting of:



LAN / WAN connectivity Routers and switches Firewalls VPN connectivity Internet connectivity DNS / DHCP issues Basic server and infrastructure alerts Perform basic diagnostics using

Ping, Traceroute and IP configuration checks . Monitor device/interface status and identify basic connectivity issues.

Documentation & Reporting

Maintain accurate incident and ticket records. Prepare shift-wise NOC reports. Update monitoring and ticketing systems regularly. Maintain proper shift handover documentation. Follow established NOC SOPs and escalation matrices.

Coordination

Coordinate with Network, IT Infrastructure, Security and other technical teams. Coordinate with vendors/service providers whenever required. Provide updates on critical incidents until resolution or escalation. Ensure clear and professional communication during incidents.

QUALIFICATIONS & EXPERIENCE

Diploma / Bachelor's degree in

Computer Engineering, IT, Electronics & Communication or a related field . 1–3 years of experience in NOC, network monitoring, IT infrastructure or technical support. Freshers with relevant networking certifications and strong technical knowledge may also be considered. CCNA certification will be an advantage.

REQUIRED TECHNICAL SKILLS

TCP/IP LAN / WAN Routers & Switches Basic Firewall knowledge VPN DNS / DHCP Network Monitoring Tools Ticketing Systems Ping / Traceroute Basic troubleshooting methodology MS Excel and documentation

KEY ATTRIBUTES

Alertness | Quick Response | Problem Solving | Ownership | Communication | Teamwork | Discipline | Attention to Detail Shift Timings - USA Shift ( 05:30 PM - 02:30 PM )

📌 Network Operations Center Engineer (Ahmedabad)
🏢 Technomine
📍 Ahmedabad