Role- NOC Engineer Experience- 8-12YRS Location - Chennai/Hyderabad Mode of Work - Hybrid Shifts - Rotational JOB SUMMARY - Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.

- Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining transparent communication cadence.
- Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.
- Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.
- Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.
- Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.
- Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.
- Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.
- Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.
- Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.
- Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.
- Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.




- Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.
- Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation.
- Participate in on-call or rotational support and provide senior-level coverage for critical business services. ESSENTIAL RESPONSIBILITIES - Monitoring & Observability Tools - ServiceNow Incident Management - Major Incident Support - Event Correlation & Impact Analysis - Escalation Management - Infrastructure Operations (Windows/Linux/Network/Cloud) - ITIL Process Knowledge - Stakeholder Communication - Operational Reporting & Analytics Technical Skills - Enterprise Monitoring & Observability (Dynatrace, Grafana) - Infrastructure Fundamentals (Windows, Linux, Network, Cloud) - Application & Middleware Monitoring - Root Cause Analysis (RCA) Support - Dashboard & Operational Reporting - Automation Awareness (PowerShell, Python, Ansible preferred) Incident Management Skills - Incident Triage & Prioritization - P1/P2 Major Incident Identification - Escalation Management - SLA Tracking & Governance - Service Restoration Coordination - Bridge Call Support & Incident Documentation - Post Incident Review (PIR) Participation Operational Skills - Impact Assessment - Resolver Team Coordination - Shift Handover Management - Runbook & SOP Adherence - Change Awareness & Operational Risk Assessment - Continuous Service Improvement - Operational Analytics & Trend Analysis Soft Skills - Strong Analytical Thinking - Problem Solving - Effective Communication - Stakeholder Management - Decision Making Under Pressure - Collaboration Across Technical Teams - Ownership & Accountability EDUCATION - Any Degree EXPERIENCE - 8 - 12 years in NOC/Command Center Shift Details - Ready to work in Rotational Shift (24*7 support model)

📌 Network Operations Center Engineer (India)
🏢 enGen Global
📍 India