Provide complex product support, in a collaborative team environment, to customers, other Forescout employees, and partners.
Participate in knowledge transfer with teammates, attend formal team training sessions, brown bags, and formal mentoring.
Routinely monitor and develop knowledge assets to enable customer self-sufficiency.
Monitor and manage Support Services cases.
Capable of completing assigned duties, handling cases, and escalations within guidelines with minimal direction from Support Services Leadership.
Liaison to Engineering on product issues, including design, features, and defects.
Administer and mature a customer enterprise deployment of the Forescout solution.
Interface with Forescout Support and/or R&D; to resolve issues that may impede success.
Manage equipment installation and configuration at all locations, to include lab environments.
Assist customers with planning and executing Forescout software and hardware upgrades.
Create customer reports to achieve project alignment and unity of effort.





Computer Networking Systems Administrator level knowledge of all protocol layers
~ Strong knowledge of enterprise networking environments
~ Expertise in debugging and root-cause analysis in complex systems and large environments
~ Understanding of enterprise computing environments, distributed applications, and robust knowledge and understanding of TCP/IP networks to include ASA, Palo Alto firewalls, Cisco, Juniper, and Brocade switches.
~ Experience with the configuration of Forescout products.
~ Hands-on experience in both Windows and Linux, Mac OSX platforms, with a solid understanding of networking principles and security best practices
~ Computer Networking Systems Administrator level knowledge of all protocol layers
~ Solid knowledge of enterprise networking settings
~ Industry Certifications such as CASP+, Security+, CEH, CCNA, SANS (GCIA, GCIH, GREM, GPEN) is a plus.
~ Advanced Administrator's level of understanding of Operating Systems (Linux,

📌 Service Engineer Training Provided Pune
🏢 Forescout Technologies
📍 Pune