Position: MYLS App Support Executive

Department

MYLS / Client Support

Primary Objective The primary responsibility of the MYLS App Support Executive is to ensure 100% MYLS App Download Compliance for all clients whose cases have been started.

The employee will be responsible for client onboarding, app-download follow-ups, troubleshooting, and maintaining accurate daily adoption records.

Key Responsibilities

1. MYLS App Downloads

- Ensure 100% of clients download the MYLS app after their case starts.
- Send the MYLS app download link to every client.
- Follow up with clients who have not downloaded the app.
- Continue follow-up until the client successfully downloads the app.
- Maintain an updated record of clients who have and have not downloaded the app.

2. Client Introduction & Support

- Conduct introductory meetings with clients to explain the MYLS app and its purpose.
- Guide clients through the app-download and activation process.
- Assist clients who are having difficulty downloading, accessing, or using the app.
- Troubleshoot basic MYLS app access issues and provide necessary support.

3. Existing Client Follow-Up





- Contact existing clients who have not yet downloaded the MYLS app.
- Follow up with pending clients regularly.
- Ensure previously onboarded clients are also brought onto the MYLS platform.

4. Daily Tracking

Maintain daily records of

- Total clients requiring MYLS app download
- Existing clients contacted
- Clients who have downloaded the app
- Clients whose access has been raised/activated
- Clients actively using the app
- Pending follow-ups
- Clients requiring troubleshooting/support
- Overall MYLS App Download Compliance Percentage

5. Daily Reporting

- Prepare and send a daily MYLS App Report to Higher Management.
- Report the total number of eligible clients, number of downloads completed, pending downloads, and the overall compliance percentage.
- Clearly identify clients who are still pending and require follow-up.

Key Performance Indicator (KPI)

MYLS App Download Compliance: 100%

The primary performance measure for this position is to achieve and maintain 100% MYLS App Downloads among all eligible clients.

Target: 100%

📌 MYLS App Support Executive (India)
🏢 Gehi u0026 Associates
📍 India