Student Success Associate

Location: Bangalore

Department

Learner / Student Success – Finance Programs

Location

Bangalore

Employment Type

Full Time

Working Days

6 days a week

Reporting To - Manager / Lead – Student Support & Training Governance

ABOUT THE ROLE

upGrad is looking for a Student Support Executive – Finance to own the end-to-end learner experience for our finance-focused certification and training programs. You will be the primary point of contact for learners throughout their training journey — from batch launch to course completion — ensuring smooth program delivery, timely resolution of learner queries, and robust engagement across the batch lifecycle. This role suits someone who is organised, learner-centric, and comfortable working closely with academic, operations, and business teams.

KEY RESPONSIBILITIES
Support batch planning and launch activities in coordination with the academic, sales, and operations teams, ensuring learners receive timely and accurate communication.
Maintain and update batch management records,



including learner registration status, enrolment details, and fee/payment status.
Coordinate class scheduling, share weekly program schedules with learners and trainers, and ensure optimal utilisation of resources.
Organise and schedule exams, assessments, and mock tests, and ensure timely and accurate updation of scores and gradebooks.
Track learner attendance on a regular basis, follow up on attendance shortfalls, and communicate eligibility requirements clearly to learners.
Maintain and regularly update batch progress reports covering learner information, topics covered, assessment scores, and course completion status.
Coordinate with internal and external trainers on scheduling, session logistics, and documentation requirements.
Collect and review learner feedback at defined intervals, escalate unresolved issues appropriately, and drive continuous improvement in the learner experience.
Act as the first

📌 Student Success Associate Bengaluru
🏢 upGrad
📍 Bengaluru