? Roles &

Responsibilities of Customer Relationship Associate (CRA) – 1.

Customer

Interaction & Support -Attend walk-in customers and understand their requirements. Respond to customer inquiries via phone, email, and WhatsApp. Provide accurate information about vehicles, pricing, offers, and services. Coordinate and schedule test drives.

- Lead Management -Handle inbound and outbound calls for sales and service leads. Follow up with potential customers to convert inquiries into sales. Maintain and update customer data in CRM software. Track daily lead status and report to the sales manager.
- After-Sales Coordination Conduct post-delivery follow-up calls to ensure customer satisfaction. Schedule service appointments and send reminders. Assist customers with warranty claims and service-related queries.



Coordinate with service advisors and technicians for smooth service experience. 4.

Complaint

Handling -Address customer complaints professionally and empathetically. Escalate complex issues to higher management when required. Ensure timely resolution and maintain positive customer relationships. 5.

Customer Retention

Activities -Maintain long-term relationships with existing customers. Inform customers about recent models, exchange offers, and promotions. Encourage repeat business and referrals.

- Documentation & Reporting Maintain proper documentation of customer interactions. Prepare daily/weekly reports on follow-ups and customer feedback. Ensure compliance with dealership policies and company standards.

📌 MIG Welding Fabricator (Ahmedabad)
🏢 Dhi Mobility Private
📍 Ahmedabad