Experience in handling US customer over the phone.
Desktop support experience
ITIL framework knowledge
Technical experience
Basic Java scripting knowledge.
L1 & L2 server support (Windows service starts, stops, restarts).
L2 IT Servicedesk support & Queue monitoring.
Code promotion and migration (DLL & Class files).
Autosys tool scheduling support and administration, hands-on experience in either one:
CA WLA (Workload Automation)
BMC Control-M (Helix)
Cloud based infrastructure (IAAS) support awareness.
Incident creation and handling using ITIL based ticketing tool.
Active directory management.
Team player.