RESPONSIBILITIES

Key Responsibilities
Process, validate, and manage customer orders through the complete order
lifecycle.
Ensure accurate order entry, modifications, and updates in SAP and SFDC
systems.
Monitor order status, expedite critical orders, and ensure SLA adherence.
Communicate effectively with customers and internal stakeholders regarding
order progress and delivery commitments.
Review and verify pricing, product details, quantities, shipping information,
and contractual requirements.
Investigate and resolve order-related issues, exceptions, and escalations in
a timely manner.
Coordinate with Sales, Supply Chain, Logistics, Finance, and Customer Support
teams to ensure smooth order fulfillment.
Maintain accurate documentation, records, and system updates in compliance
with company policies.
Generate and analyze reports to identify order trends, backlog, process gaps,
and improvement opportunities.
Support continuous process improvement initiatives and operational excellence
activities.




Prioritize workload effectively in a rapid-paced workplace while meeting
quality and productivity standards.

QUALIFICATIONS

Required Skills & Qualifications
Experience in Order Management, Customer Service, Sales Operations, or a
related field.
Working knowledge of ERP/CRM platforms such as SAP, SAP HANA, and Salesforce
(SFDC).
Solid Microsoft Office skills, particularly Excel (Pivot Tables,
XLOOKUP/VLOOKUP, reporting).
Excellent verbal and written communication skills.
Robust analytical, problem-solving, and decision-making abilities.
High attention to detail and accuracy.
Ability to manage multiple priorities and meet deadlines.
Experience working with global teams and customers is preferred.

Key Competencies
Customer Focus
Ownership & Accountability
Attention to Detail
Collaboration & Teamwork
Adaptability & Resilience
Continuous Learning Mindset
Results Orientation

Preferred Experience
1 to 5+ years of exp

📌 Sr Cust Exp Specialist Pune
🏢 Honeywell
📍 Pune