Position Overview

We are seeking an enthusiastic and detail-oriented E-Commerce Executive to manage order processing, logistics, and customer experience across multiple communication channels. The role requires solid coordination, analytical skills, and the ability to ensure smooth day-to-day e-commerce operations while driving process efficiency and customer satisfaction.

Key Responsibilities
Order Management & Fulfilment_
Handle end-to-end order processing on Shopify including order confirmation, packaging, and dispatch.
Ensure timely delivery of products to customers while maintaining accuracy and efficiency.
Regularly track, update, and resolve open order-related tickets within set timelines.
Maintain logs for lost, damaged, or delayed deliveries and share monthly reports with relevant authorities.
Carry out monthly closure, reconciliation, and MIS reporting.
Customer Support & Relationship Management_
Act as the primary contact for customer inquiries regarding products, services, and brand information.
Handle customer complaints with empathy,



following escalation protocols when necessary.
Share performance reports with management regarding customer complaints, resolution status, and service quality.
Build and maintain solid skilled relationships with customers to understand requirements and support business growth.
Logistics & Supply Chain Management_
Develop and implement logistics and fulfilment strategies to improve supply chain efficiency.
Identify risks in supply chain operations and prepare contingency solutions.
Coordinate with vendors, logistics partners, and internal teams to ensure smooth order flow.
Operational Excellence & Reporting_
Evaluate customer issue resolution approaches to improve service efficiency.
Maintain detailed MIS reports to track customer requests, complaints, and resolutions.
Provide actionable insights to support process optimization and organizational growth.
Ensure all escalation

📌 E Commerce Executive Noida
🏢 Oxygen Magnesium Private
📍 Noida