Job Title

Facility Executive - Soft
Job Description Summary

Primary Function
To achieve the timely and effective delivery of C&W; - PMSI to Client, in support of their business needs in accordance with the service levels and Key Performance Indicators.

Core responsibility
Monitor the process of report and follow up of requests & complaints from customer to management office.
Ensure checklists pertaining to Daily/Weekly office inspection are filled up by staff.
Inspect Request/Complaints log record.
Inspect and monitor the function of office facilities
Ensure Soft Services activity is maintained as per SOPs/Guidelines/SOW
All check sheet
Digital and Manual is updated at desired frequency
Prepare DSR/MMR and QBR and present the same on defined frequency.
To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
To ensure that proper follow up any requests/complaints from customer / employees is done.
To ensure a clean, health & hygienic working setting.




Attend to all complaints raised by client and their representatives.
Recommend implementation of Value added services
Adherence and undertake additional activities as advised by the client and FM/PM
Overseeing standards of cleanliness, hygiene and in all areas that includes lobbies, reception, washrooms, utility areas, floor landings.
Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness as agreed with Client
Manage Schedules: Daily/weekly/fortnightly/monthly and other periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors, Basements etc.
Daily cleaning and Deep cleaning checklists, TBT
Handling events and meetings
F&B; Support as required for organizing various events and meetings (inhouse and external)
Monitor / Oversee ensure protected, having fewer toxic disinfectants, Insectici

📌 Facility Executive Mumbai (India)
🏢 Cushman & Wakefield
📍 India