Job Title: Customer Support Executive (Order Management)

Company: Diamonds on Call

Location: Surat, India

About Us

Diamonds on Call, a forward-thinking startup, stands as a flourishing force in the realm of B2B

Online Diamond Marketplaces. With a commitment to excellence and a dedication to crafting

extraordinary experiences for our customers, we have established ourselves as a thriving

bootstrap startup built and developed in India. As we continue to expand our operations, we

are seeking a skilled and experienced Customer Support Executive to join our team in Surat.

Job Overview

We are looking for a detail-oriented and proactive Customer Support Executive to manage the

end-to-end order processing cycle and ensure exceptional customer support throughout the

sales journey. This role involves managing customer orders, coordinating with internal

departments, resolving client queries, and maintaining a seamless flow of communication with

sales and client servicing—particularly within the luxury retail or jewelry sector.

Requirements:




Strong communication and interpersonal skills with a customer-first mindset.
Proficiency in MS Office and CRM systems
Ability to multitask and manage priorities in a rapid-paced setting.
Detail-oriented & Process-oriented individual with robust organizational and

problem-solving skills.

Key Responsibilities
Client Engagement
Act as the primary point of contact for clients’ post-order placement, ensuring regular

communication and strong relationship management.
Proactively follow up with clients regarding order status, delivery timelines, and postsales support.
Assist clients in navigating the product platform and resolving any usage or support

queries.
Order Management
Manage end-to-end order lifecycle - from order receipt to dispatch - ensuring accuracy

and timely processing.
Coordinate with internal departments such as Sales, Inventory, Logistics, and QC to

ensure seamless order execution.

📌 Customer Support Executive Surat
🏢 Diamonds On Call
📍 Surat