Key Responsibilities
Outbound Calling: Initiate calls to customers with delinquent accounts to remind them of overdue payments.
Negotiation: Negotiate payment schedules or settlements within company guidelines to maximize recovery.
Account Management: Maintain accurate, up-to-date records of all customer interactions, payment commitments, and account status in the CRM system.
Problem Solving: Investigate and resolve customer discrepancies or disputes regarding their billing or payment history.
Follow-ups: Conduct regular follow-up calls to ensure customers adhere to agreed-upon payment dates.
Compliance: Strictly adhere to debt collection laws, ethical standards, and company policies to ensure fair treatment of customers.
Target Achievement: Meet or exceed daily/weekly/monthly collection targets and call volume KPIs.

Required Skills & Qualifications
Education:



High school diploma or equivalent (Bachelor’s degree in Finance or Business is a plus).
Experience: Previous experience in telecalling, collections, or customer service is preferred.
Communication: Fluent in [Insert Language, e.g., English/Hindi/Local Language] with the ability to explain complex financial information clearly.
Negotiation: Solid persuasion skills with the ability to handle objections and "stall tactics" effectively.
Resilience: Ability to remain calm and skilled in high-pressure or stressful situations.
Tech Savvy: Basic proficiency in MS Office (especially Excel) and familiarity with CRM or collection software.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Telecaller Collection Delhi
🏢 Hello Aaye
📍 Delhi