JOB TITLE: Trainer

LOCATION: Indore

Job Summary

You will be responsible for onboarding, certification, continuous training, and capability development of operational teams to ensure high productivity, accuracy, and process compliance. You will design and deliver SOP aligned training programs, develop learning materials, conduct assessments, and measure training effectiveness through operational metrics. You will work closely with Operations and Quality teams to identify skill gaps, support recent process launches, drive change management adoption, and maintain training documentation and audit readiness.

ROLE PURPOSE

Responsible for onboarding, certification, refresher training, and continuous capability development aligned to SOPs and quality standards.

REPORTING

Reports to Operations head/ Director

KEY RESPONSIBILITIES
Design onboarding and refresher training modules
Create SOP aligned training material, assessments, certifications
Deliver classroom,



virtual and on the job training, while ensuring high throughput
Measure training effectiveness through ramp productivity and quality metrics
Maintain training documentation and version control
Partner with QA and Operations to address skill gaps
Support change management and new process rollouts
Ensure training compliance and audit readiness

QUALIFICATIONS AND EXPERIENCE
Graduate
More than 1 year training experience in BPO or operations
Strong facilitation and content creation skills
LMS exposure preferred

CORE COMPETENCIES

Communication, coaching, instructional design, stakeholder collaboration

Job Types: Full time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Process Trainer Indore
🏢 Hagnos Marketing and Consulting Private
📍 Indore