Customer Care Executive in the IT field focuses on helping users with technical issues, providing support, and ensuring customer satisfaction with software, hardware, or IT services.

Job Title: Customer Care Executive (IT Support)Key Responsibilities:
Provide technical support for software, hardware, or network-related issues
Troubleshoot problems and guide customers step-by-step to resolve them
Escalate complex issues to higher-level technical teams
Maintain records of customer interactions and solutions
Ensure timely follow-ups and issue resolution
Educate customers about product features and usage
Deliver high levels of customer satisfaction

Required Skills:
Solid communication and interpersonal skills
Problem-solving and analytical thinking
Familiarity with helpdesk tools.
Ability to work under pressure and handle multiple queries

Qualifications:
Bachelor’s degree in IT, Computer Science, or related field (preferred)
Diploma or certification in IT support is a plus

Tools & Technologies Used:
Remote desktop tools
Basic computer knowledge

Pay: ₹9,743.97 - ₹14,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Care Executive Vadodara (India)
🏢 RichMinds Digital
📍 India