KRA Document - Back Office / Support Executive (Collection Team)

Position: Back Office / Support Executive - Collection Team
Department: Accounts / Customer Support / Collections
Reporting To: Finance Head / Collection Manager / Promoters
No. of Positions: 2
Location: ISCON-AMBLI Road
Experience Required: Minimum 3 years in real estate / property management / NBFC collection or housing finance

Primary Objective

To ensure smooth, accurate, and timely back-office operations relating to collections, customer follow-ups, MIS reporting, documentation, and support to the sales and finance team. The executive will also ensure compliance, record-keeping, and coordination with clients to maintain healthy cash flows.

Key Responsibility Areas
Collections & Recovery Support
Generate payment reminders and escalate pending cases as per the defined SOP.
Coordinate with the finance team for updating ledger balances and outstanding reports.
Documentation & Filing
Maintain organized digital and physical records of allotment letters, agreements, payment receipts,



and correspondence.
Assist in drafting NOCs, possession letters, and other customer-related documents.
Ensure accurate data entry of collections, invoices, and client records in ERP/CRM software.
Customer Coordination & Support
Act as a liaison between customers and the accounts/sales team for any payment or documentation-related queries.
Schedule and follow up on post-sale meetings and collection commitments.
Provide timely updates on account status to clients and internal stakeholders.
MIS & Reporting
Prepare daily, weekly, and monthly collection reports and dashboards.
Track ageing reports, identify critical delays, and prepare summaries for management review.
Ensure real-time data accuracy in collection and sales MIS.
Cross-functional Coordination
Support the sales team with back-end documentation during unit bookings and handovers.
Work closely with legal/compliance for d

📌 Back Office Ahmedabad (India)
🏢 Saanvi Nirman
📍 India