We are seeking motivated and customer-focused individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will proactively contact customers who have reported technical issues and provide effective troubleshooting and resolution support. Your primary objective is to diagnose problems accurately, guide customers through solutions, and ensure complete satisfaction.

Key Responsibilities
Make outbound calls to customers regarding reported technical issues
Actively listen to customer concerns and diagnose root causes accurately
Provide explicit, step-by-step troubleshooting guidance
Ensure customers understand and successfully complete troubleshooting processes
Use internal tools and knowledge resources to resolve issues efficiently
Accurately document all customer interactions in the CRM system
Escalate complex or unresolved issues to appropriate teams
Conduct follow-ups to confirm issue resolution and customer satisfaction
Adhere to company policies, procedures, and quality standards

Requirements:




Excellent verbal and written communication skills
Robust analytical and problem-solving abilities
Patience and composure when handling frustrated customers
Technical aptitude and ability to quickly learn current technologies
Prior experience in technical support or customer service preferred
Familiarity with CRM systems and call center tools is a plus
High school diploma or equivalent required
Technical certifications are an advantage

Preferred Education
Bachelor’s degree in any field preferred

About eClerx

eClerx is a global leader in productized services, combining people, technology, and domain expertise to amplify business results. Since 2000, we have partnered with leading companies across financial services, telecommunications, retail, and high-tech industries.

With over 18,000 employees worldwide, eClerx delivers excellence through smart automation, data-driven insights, and operational expertise. Our mi

📌 Customer Care Representative Chandigarh (India)
🏢 eClerx
📍 India