Job Title:Technical Service Trainer - North & East

Business Vertical: Customer Service

Location: Delhi NCR

Reporting To: Service Manager - North

Division/Company: ASSA ABLOY Opening Solutions India Pvt. Ltd.

Position Summary:
The position will be responsible for ensuring customization of factory provided instructions and training material to local language and delivery of technical training programs to the technicians - both in-house and franchisee. The mission of this job is to ensure that the technician team is equipped with all the technical information and skills required to meet the highest standards of customer service. The incumbent is expected to ensure this by using interactive and demonstrative methodologies so that the technicians consistently follow standard procedures and safety guidelines using specified tools and safety equipment.

Role & Responsibilities:
Conduct a thorough analysis of the overall development needs of in-house as well as franchisee technicians, and map specific skills or knowledge gaps.




Plan a training calendar and schedule batches to provide training to bridge the gaps prioritized and identified
Deliver regular training sessions in an interactive and demonstrative manner across locations in the specified region as per the planned training calendar
Upgrade the overall technical knowledge levels of the team as well as customer handling techniques using external support as required in close coordination with HR
Shadow technicians and service managers on the field and make regular observations of customer expectations and check the relevance of training material and programs delivered on a continuous basis
Organize classroom-style and hands-on training on current product features, installation and service techniques
Coordinate internal mentorship and feedback for the current service technicians and the technicians struggling with on-time delivery and performance
Follow established processes to monitor the results of trainin

📌 Technical Service Trainer Gurugram
🏢 Assa Abloy
📍 Gurugram