Job Summary:
We are seeking a motivated and customer-focused Fitness Counsellor to guide prospective and existing members in achieving their health and fitness goals. The role involves understanding client needs, recommending suitable fitness programs, and driving membership sales while ensuring excellent customer experience.
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Key Responsibilities:
Interact with walk-in clients and inquiries to understand their fitness goals
Provide personalized counselling on fitness programs, memberships, and services
Convert leads into memberships through effective communication and follow-ups
Maintain solid relationships with existing members to ensure retention
Conduct fitness consultations and basic health assessments (if trained)
Coordinate with trainers to ensure client satisfaction and progress tracking
Maintain accurate records of client interactions and sales activities
Handle customer queries, concerns, and feedback professionally
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Requirements:
Bachelor’s degree in any field (preferred: Sports Science, Nutrition, or related)
1 years of experience in sales, counselling, or fitness industry
Excellent communication and interpersonal skills
Robust sales and negotiation abilities
Basic knowledge of fitness, health, and wellness concepts
Customer-oriented mindset with a positive attitude
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Skills Required:
Communication & persuasion
Relationship building
Goal-oriented mindset
Problem-solving
Basic computer skills (CRM, MS Office)
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Preferred Qualifications:
Certification in fitness, nutrition, or counselling
Experience in gym, wellness center, or health club