We are hiring experienced Customer Service Associates for a voice process role. This position involves managing premium customers, understanding their needs, and delivering exceptional service through consistent engagement and relationship management.
Key Responsibilities
Act as a dedicated relationship partner for premium customers post-sale
Understand customer preferences and provide suitable recommendations
Connect with high-quality prospects on behalf of customers
Coordinate and schedule mutually agreed interactions between parties
Ensure timely follow-ups, renewals, and continuous engagement
Provide guidance, support, and personalized assistance throughout the customer journey
Maintain accurate records and documentation of all interactions
Deliver high service standards with prompt issue resolution
Handle escalations with professionalism and solution-oriented thinking
Respect diverse customer preferences and maintain a customer-first approach
Experience:
Minimum 1 year of experience in Customer Service (Voice Process mandatory):
Background in customer handling / client servicing / relationship management preferred
Skills Required:
Robust communication skills in English and Tamil (spoken & written)
Valuable customer convincing and relationship-building skills
Basic sales knowledge and ability to influence decisions
High emotional intelligence and empathy
Solid organizational and multitasking abilities
Patience, professionalism, and problem-solving mindset
Eligibility Criteria
Qualification: 12th Pass / Any Graduate
Age Limit: 24 - 35 years
Mandatory: Experience in Voice Process Customer Service
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
📌 Customer Service Associate Chennai
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