Software Implementation Support Executive

OTU India, located in Ahmedabad, is a holistic HR solution platform offering premium hiring services,

applicant tracking system (ATS), human resource management system (HRMS), and a skill platform.

The company provides a job search engine and comprehensive HR solutions to facilitate effective

talent acquisition and management.

Role Description

This is a full-time on-site role for a Software Support Manager at OTU India. The Software Support

Manager will be responsible for providing technical and customer support, ensuring customer

satisfaction, troubleshooting our SAAS based software issues, and overseeing the support team's

operations in office in Ahmedabad.

Qualifications:
Analytical Skills, Troubleshooting, and Technical Support expertise




Experience in Customer Support and ensuring Customer Satisfaction
Strong communication and interpersonal skills
Ability to effectively lead and manage a support team
Experience in HRMS software support or IT-related roles is preferred

Skills Required
Convincing power
Adaptable Time
Resolving customer queries
Helping customers via phone, chat etc
Computer knowledge
Local Language Knowledge

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:
Paid time off
Provident Fund

Work Location: In person

📌 Technical Software Implementation Support Specialist Prahlad Nagar
🏢 Kaamlo Platform Private
📍 Prahlad Nagar