Ensure team members are visiting the customer's place as per the schedule
Monitor the team members' activity in terms of volumes (documents collected)
Review the queries received from the customer and the responses from the team members
Help team members in resolving escalations from customers
Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered
Conduct weekly/monthly one on one review with the team members to understand their concerns and help

simplify the process
Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate
Review the feedback received from the customers.



Rework on the low ratings and identify the areas of

improvement and implement process improvements
Team management
Review on the low C-SAT/D-SAT to improve the communication quality or process gap, if any, as per the client’s

understanding/requirement.
Coordinate with internal/external stakeholders and other regions on the support needed for the client

requirements, like helpdesk, wellness-related activity and more.

Pay: ₹500,000.00 - ₹600,000.00 per year

Perks:
Health insurance
Provident Fund

Application Question(s):
Do you have TPA experience
Current CTC
Expected CTC

Work Location: In person

📌 Assistant Manager Mumbai
🏢 MEDI ASSIST INSURANCE TPA PRIVATE
📍 Mumbai