About HireRight:
Overview:
Responsibilities:
Collaborates with other teams to keep clients informed of issues throughout the screening process
Reviews and maintains a good understanding of service level agreements and performs work in accordance with client requirements
Implements changes to processes as directed following changes to service level agreements
Maintains accurate and up to date records of actions taken in the background screening process
Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards
Maintains a standard of work that meets the department quality and productivity targets
Conducts phone calls in a manner that is qualified and reflects the overall ‘helping people to get hired’ philosophy
Assists team members and works as part of the team to ensure customer expectations are met
Provide timely follow-up and follow through on all requests, reports, and escalations
Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes




Be open to cross training in other functions outside of immediate scope of responsibility
May assist with mentoring, training, and coaching of current team members within immediate team

Qualifications:
Education:
Graduate in any stream

Experience:
1+ years of voice or blended process experience (preferably BGV industry).

Knowlegde & Skills:
Strong Analytical & typing skills.
Keen to learn attitude.
Ability to take ownership of problems and take proactive action.
Ability to multi-task & prioritize in fast paced setting.
Ability to review details quickly and methodically.
Confident with telephone communications, including probing for information whilst maintaining good professional relations.

What do we offer:
Please submit resume/CV in English. Please be informed that the company does not provide a visa sponsorship.

HireRight does not accept unsolicited resumes through or from search f

📌 Researcher I Bengaluru
🏢 HireRight
📍 Bengaluru